First send your travel details. The team then confirms the available flight option, total price, currency and pickup. Arrange PayPal payment only after that confirmation. A submitted request or a return from a payment page is not, by itself, evidence of a confirmed or paid booking.
The three stages of your reservation
- Request: submit your preferred experience, date, passenger details and accommodation. Keep the reference returned by the form.
- Confirmation: the team checks availability and agrees the flight option, price, currency, pickup and applicable conditions with you.
- Payment verification: make the agreed payment through the confirmed method, then keep the receipt so the team can match it to your reference.
These stages are separate for a reason. A message saying that your request was saved means the team has your details; it does not promise that a balloon can operate on that morning. Even a confirmed arrangement remains subject to suitable conditions and operating approval.
Before you pay, get one complete confirmation
Your confirmation should identify the date, flight product, traveler count, accommodation, pickup plan and party total. If you discussed a private tour or special transfer, ask for those items to be listed separately. This avoids a familiar misunderstanding: a private car or guide does not make the balloon basket exclusive.
Read the booking conditions and agree the guest cancellation and amendment terms before confirming. If your plans are uncertain, explain that now. Ask what happens if one traveler withdraws, you change hotels, or your cruise changes its docking point. Save the answer together with the agreed price rather than relying on scattered messages.
Using PayPal after the quote is agreed
The team can provide the relevant PayPal payment details after confirmation. Before authorizing payment, check the recipient, amount and currency against your agreed summary. A general PayPal.Me profile link is not an itemized invoice and does not explain your flight date or inclusions on its own.
If a booking reference is requested, include it exactly as supplied. Keep the payment receipt and transaction reference. Tell the team when you have paid so it can match the amount and currency; do not post receipts or personal payment details publicly. Any account conversion or transaction charge should be checked on the payment screen before you approve it. The receipt and the operator’s payment record matter more than the page you see after leaving PayPal.
If you need to change or cancel
Contact the team as soon as your plans change and include your booking reference. State whether you want to move the date, change the traveler count, change pickup or cancel completely. Ask for a written response confirming the outcome and any effect on the agreed total. A request to change a date does not automatically secure space on another flight.
Our guest cancellation terms must be agreed before confirmation. Do not import a cancellation deadline from another operator’s website or an old marketplace listing. If you booked through a third party, check who collected the money and which channel must handle the change. That can differ from a direct reservation.
Weather cancellation is a different situation
Under our booking conditions, if the operator cancels the balloon flight because of weather or operating clearance, we offer rescheduling or a full refund of the amount paid for the cancelled flight. A replacement date still needs availability. This does not automatically cancel separately arranged accommodation, travel or a ground tour.
Ask how a refund will be processed and when to expect an update. Keep the cancellation message and your receipt until the matter is complete. If a payment does not yet appear in your account, contact the team with the transaction reference; avoid making a second payment simply because a page refreshed or a message was delayed.
Your final evening checklist
- Reservation reference and agreed product saved.
- Traveler details checked and all passenger requirements discussed.
- Price, party total and currency clear.
- Pickup location and final contact method confirmed.
- Payment receipt retained, if a payment was made.
- Cancellation conditions understood, including separate services.
Start your reservation request when your travel dates are ready. If a detail changes after submitting, contact the team with the existing reference rather than creating several competing requests.
Common questions
Does paying guarantee that weather will allow the flight?
No. Flights remain subject to weather, safe operating conditions and approvals. The applicable operator-cancellation options are explained in our booking conditions.
Can I pay before the team confirms the quote?
Wait for confirmation of availability, amount, currency and pickup. A generic payment profile does not establish what you are buying.
What should I keep after paying?
Keep your reservation reference, agreed summary and payment receipt, including the transaction reference, amount and currency.
Sources & further reading
This guide combines published information with practical trip-planning advice. Confirm availability and operational details with the team for your date.
